ZHPAY
12 months

One year. If it fails, we replace it.

Last updated 2026-09-10

Most sellers of obsolete parts give you seven days, or nothing at all. We give you twelve months. Here is exactly how it works.

What is covered

Every part we sell carries a twelve-month warranty from the date it ships. If a part stops working within that period under normal use, we replace it with an equivalent unit.

How we keep the failure rate low

Every unit is powered up and functionally tested before it leaves us — that is standard, not a paid extra. Each part is also checked against its part number and S-Spec so you get the exact revision you ordered. Our return rate runs under one percent, which is why we can offer twelve months where others offer seven days.

What is not covered

Physical damage, overclocking, and units that have been opened or tampered with fall outside the warranty. Bent or missing pins caused after delivery are not covered either. Everything else is.

How to claim

Email us with your order reference and the part number. Tell us what happened — no forms, no ticket system. We arrange the replacement. If we cannot source an identical part, we will agree an equivalent or a refund with you.

Why we can do this

We have worked with the same supply network for over ten years. Parts come from sources we know, get tested before they ship, and are identified precisely. That combination is what makes a twelve-month warranty affordable for us — and it is the reason our customers stay.

This describes our standard warranty. Specific terms are confirmed on your order.